Responsible Gaming

Our Commitment to Responsible Gaming

At fomo19, we believe that online gambling should be an entertaining and enjoyable activity, not a source of harm. While the vast majority of our Indonesian players gamble responsibly and within their means, we recognize that for some individuals, gambling can develop into a problem that negatively impacts their financial wellbeing, relationships, mental health, and daily life.

We are committed to promoting responsible gaming practices, providing tools to help you maintain control, and supporting players who may be experiencing gambling-related difficulties. This commitment is not just a legal obligation — it is a core value that shapes every decision we make as a company. Our responsible gaming program encompasses prevention, early intervention, treatment support, and harm minimization strategies tailored to the Indonesian market context.

This page provides comprehensive information about the responsible gaming tools available on fomo19, warning signs of problem gambling, self-assessment resources, and pathways to professional help. We encourage all players to read this information carefully and use the tools we provide to ensure your gambling remains fun, safe, and under control.

What is Responsible Gaming?

Responsible gaming means gambling in a way that is safe, controlled, and does not cause harm to yourself or others. It involves making informed decisions, setting personal limits, and recognizing when gambling stops being entertainment and starts becoming a problem.

Key Principles of Responsible Gaming

• Gamble for Entertainment, Not Income: View gambling as a form of paid entertainment, like going to a movie or concert. Never gamble with money you cannot afford to lose, and never chase losses by depositing more than you planned.
• Set and Stick to Limits: Before you start playing, decide how much money and time you can afford to spend. Set deposit limits, loss limits, and session time limits using our responsible gaming tools, and stop when you reach them.
• Never Gamble Under Influence: Avoid gambling when under the influence of alcohol, drugs, or when emotionally distressed. These states impair judgment and can lead to impulsive, risky decisions.
• Keep Gambling in Balance: Gambling should not interfere with work, family responsibilities, relationships, or other important aspects of your life. If gambling is consuming too much of your time or attention, it is time to take a break.
• Understand the Odds: All casino games and betting markets have a built-in house edge, meaning the platform has a mathematical advantage over time. Winning is never guaranteed, and losses are a normal part of gambling.
• Take Regular Breaks: Schedule breaks during your gambling sessions. Step away from the screen, do something else, and return with a fresh perspective. Do not gamble continuously for extended periods.

Are You Gambling Responsibly? Self-Assessment Questions

Ask yourself these questions honestly. If you answer "yes" to several of these questions, you may be developing or already have a gambling problem and should seek help immediately.

• Do you spend more money or time gambling than you originally intended?
• Have you lied to family, friends, or colleagues about how much you gamble?
• Do you feel the need to gamble with increasing amounts of money to achieve the same excitement?
• Have you tried to cut down or stop gambling but found yourself unable to do so?
• Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
• Do you gamble to escape problems, relieve stress, or cope with negative emotions like depression or anxiety?
• After losing money, do you return the next day to try to win it back (chasing losses)?
• Have you borrowed money, sold possessions, or engaged in illegal activities to fund gambling?
• Has gambling damaged your relationships with family members, friends, or romantic partners?
• Has gambling negatively impacted your work or academic performance?
• Do you rely on others to bail you out of financial difficulties caused by gambling?
• Do you feel guilty, ashamed, or depressed after gambling?

If you recognized yourself in several of these questions, please consider using our self-exclusion tool or contacting a problem gambling support organization. There is no shame in seeking help — it is a sign of strength and the first step toward recovery.

How to Get Help if Gambling is Becoming a Problem

If you or someone you know is experiencing gambling-related difficulties, help is available. Problem gambling is a recognized behavioral disorder, and like any health condition, it can be treated with professional support. Recovery is possible, and thousands of people have successfully overcome gambling problems with the right help.

Immediate Steps You Can Take

• Contact fomo19 Support: Email us at [email protected] or use live chat to request immediate account restrictions, self-exclusion, or to discuss your concerns with a trained support representative. Our team is here to help, not to judge.
• Use Self-Exclusion: If you feel unable to control your gambling, activate self-exclusion immediately. This will prevent you from accessing your account and give you the space you need to seek help.
• Talk to Someone: Reach out to a trusted friend, family member, or counselor. Problem gambling thrives in secrecy. Sharing your struggle with someone you trust is a powerful first step toward recovery.
• Seek Professional Help: Contact a problem gambling support organization or mental health professional who specializes in addiction treatment. Professional counseling, cognitive-behavioral therapy (CBT), and support groups have proven effective in treating gambling disorders.

Managing Financial Impact

If gambling has caused financial difficulties, consider these steps:

• Stop gambling immediately and do not deposit any more money
• Make a realistic budget and prioritize essential expenses (housing, food, utilities)
• Contact creditors to negotiate payment plans if you have outstanding debts
• Seek advice from a financial counselor or debt management service
• Consider having a trusted family member manage your finances temporarily
• Block access to online banking and credit cards to prevent impulsive gambling

Supporting a Loved One with a Gambling Problem

If you are concerned about a family member or friend's gambling:

• Approach them with compassion, not judgment or anger
• Express your concerns using specific examples of how gambling has affected them
• Encourage them to seek professional help and offer to accompany them
• Set boundaries to protect yourself financially and emotionally
• Avoid enabling their gambling by lending money or covering their debts
• Seek support for yourself through family support groups